General terms of service

Eligibility and lawful use

Services are intended for corporate entities, authorised representatives and individuals acting on behalf of enterprises. By using Zylera Rise services, clients confirm they have authority to enter into agreements on behalf of their organisation and will comply with applicable laws and professional standards in Singapore.

Clients and authorised users must be of legal age to contract under applicable law. Zylera Rise does not provide services to persons who lack the legal capacity to enter into binding agreements.

Services must be used for lawful business purposes. Any use involving illicit activities, fraud, or violation of applicable Singapore laws is prohibited. Zylera Rise may refuse or suspend services where use appears unlawful.

Zylera Rise provides services primarily to clients in Singapore. Use of services from other jurisdictions may be subject to legal or regulatory restrictions; clients are responsible for ensuring compliance with local laws.

Account responsibilities

Accounts may be created to access client portals, document repositories and communication channels. Account setup requires accurate information and an authorised point of contact for the enterprise client.

Clients must ensure that all information provided to Zylera Rise is complete, accurate and up to date. We rely on client-supplied data to deliver legal services effectively.

Clients are responsible for maintaining the confidentiality of account credentials and access control. Notify Zylera Rise immediately if you suspect unauthorised access or a security breach.

Accounts and subscriptions are non-transferable without prior written consent from Zylera Rise. Any attempted assignment without consent is void.

If you believe an account has been compromised, contact Zylera Rise immediately at [email protected] and follow our incident response instructions. Prompt notice assists in limiting potential harm.

Zylera Rise may suspend or restrict account access where there is suspected misuse, non-payment, or a material breach of these terms, pending contribute or resolution.

Service scope and delivery

Zylera Rise provides corporate legal advisory, contract review, regulatory compliance support, corporate governance guidance and other enterprise-focused legal services as set out in the engagement letter. Services are provided by qualified legal professionals based on information supplied by the client.

Service scope, features and delivery timelines may change due to regulatory developments, resource availability or client needs. Material changes affecting ongoing engagements will be communicated to the client and, where appropriate, reflected in the engagement documentation.

We aim to deliver services in a timely manner but do not control external factors such as regulatory delays or third-party actions. Availability of specific advisors or resources may vary; Zylera Rise will coordinate alternatives when necessary.

Rules of conduct

Clients and users must follow rules designed to protect the integrity of our services and ensure professional conduct during engagement.

• Use services in a professional manner and provide accurate, complete information necessary for legal assessment.
• Do not attempt to reverse engineer, disrupt or misuse our client portals, document systems or communication channels.
• Respect confidentiality obligations and do not disclose privileged advice outside authorised recipients.
• Comply with applicable laws and regulatory requirements when using information or templates provided by Zylera Rise.
• Do not submit malware, abusive content, or materials that infringe third-party rights.
• Report any suspected security vulnerabilities or misuse promptly to Zylera Rise.
• Cooperate in contribute regarding breaches, misconduct, or disputes related to the services.

Client materials and user content

Clients may provide documents, data and other materials necessary for the provision of services. Those materials remain subject to client ownership and any applicable confidentiality obligations.

Clients retain ownership of their pre-existing materials provided to Zylera Rise. Zylera Rise does not claim ownership of client-provided documents, except as necessary to perform services or as set out in the engagement agreement.

By submitting materials, clients grant Zylera Rise a non-exclusive, limited licence to use, copy and process the content solely for the purpose of delivering the agreed services. This licence terminates on completion of services unless otherwise agreed.

Clients are responsible for the legality, accuracy and completeness of materials they provide. Zylera Rise may rely on client representations and is not responsible for undisclosed facts or inaccuracies in client materials.

Zylera Rise may retain client materials as required for recordkeeping, compliance and professional obligations. Requests for deletion will be considered in light of legal retention requirements and ongoing service needs.

Intellectual property

All intellectual property rights in Zylera Rise’s methodologies, templates, software and materials created by Zylera Rise remain the property of Zylera Rise unless expressly assigned in a written agreement. Clients receive a licence to use deliverables as specified in the engagement terms.

• Do not reproduce, distribute or commercialise Zylera Rise proprietary materials without prior written consent.
• Clients may use templates and deliverables internally for their own business purposes unless otherwise restricted in the engagement agreement.
• Any unauthorised use of Zylera Rise intellectual property may result in termination of services and legal action.

Paid services and billing

Certain services are provided on a fee basis. Fees, billing terms and invoicing schedules are set out in the engagement letter or subscription agreement specific to the service.

Pricing is determined by scope, complexity and resource allocation. Quoted fees are indicative and may be adjusted where the scope changes; any adjustments will be agreed in writing.

Payments are due according to the invoice terms. Acceptable payment methods and invoice details will be specified in the engagement documentation. Late payments may attract interest where permitted by law.

Subscription services, if applicable, renew according to the agreed billing cycle. Clients may cancel subscriptions in accordance with the cancellation provisions set out in the relevant agreement.

Refunds, where applicable, are assessed on a case-by-case basis in accordance with the engagement agreement and applicable law. Refunds will not be provided for work already completed where fees relate to professional services delivered as agreed.

Clients may cancel services subject to notice periods and any applicable cancellation fees specified in the engagement letter. Zylera Rise may also suspend or terminate services for non-payment or material breach.

Clients are responsible for any applicable taxes, duties or government charges arising from the provision of services, unless otherwise stated in the engagement agreement.

Zylera Rise may revise pricing from time to time. Existing engagements will be billed according to the agreed terms unless mutually amended in writing.

Failure to pay invoices may result in suspension of services, collection actions and additional charges. Zylera Rise will notify clients prior to suspension where practical.

Disclaimer

Information provided by Zylera Rise is for informational and advisory purposes and does not constitute an unconditional outcome. Legal advice is tailored to the facts of each matter; reliance on general information without direct engagement may not be appropriate.

Limitation of liability

To the extent permitted by law, Zylera Rise’s total liability arising from the provision of services is limited to direct losses up to the fees paid for the specific engagement. Zylera Rise is not liable for indirect, special or consequential losses except where mandatory law provides otherwise.

Third-party services

References to third-party products, services or websites are for informational purposes only. Zylera Rise does not control third parties and is not liable for their actions, content or policies.

Termination and suspension

Either party may terminate an engagement in accordance with the termination provisions in the engagement letter. Termination does not affect accrued rights, liabilities or obligations incurred prior to termination.

On termination, clients must pay for services performed up to the termination date. Zylera Rise will return client materials and retain such copies as necessary to meet legal and professional recordkeeping obligations.

Privacy and data protection

Zylera Rise handles personal data in accordance with its privacy policy. Personal data collected in connection with services will be processed for service delivery, compliance and legitimate business purposes and retained in line with legal requirements.

Communications and notices

Notices and communications may be sent to the client’s registered contact address or authorised email. Clients must keep contact details current. Electronic communications carry inherent risks and should not be used for highly time-sensitive instructions without confirmation.

Changes to terms

Zylera Rise may update these terms to reflect changes in law or business practices. Material changes will be communicated to clients. Continued use of services after changes are published constitutes acceptance.

Governing law

These terms are governed by the laws of Singapore. Parties submit to the non-exclusive jurisdiction of Singapore courts unless otherwise agreed in writing in the engagement letter.

Dispute resolution

Parties should attempt to resolve disputes amicably through good-faith discussions. If unresolved, disputes may proceed to mediation or litigation in Singapore as set out in the engagement agreement.